Frequently Asked Questions

Everything you need to know about shopping with animate USA

What is the standard shipping time for domestic orders?

Most domestic orders are processed within 1-2 business days and typically arrive within 3-7 business days depending on your location.

What is your return policy for fashion items?

We accept returns on unworn items with original tags attached within 30 days of delivery. Please note that certain limited-edition collaborations may be final sale.

How do I ensure I am ordering the correct size?

Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend comparing these to a similar garment you already own.

Do you offer international shipping?

Yes, animate USA ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on the destination.

How can I track the status of my order?

Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your package.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.